In the aftermath of the Change Healthcare cyberattack, hospitals and providers are facing numerous challenges in getting answers from healthcare plans regarding payments and needed flexibilities. To assist these impacted healthcare organizations, the Departments of Health and Human Services (HHS), Administration for Strategic Preparedness and Response (ASPR), and Centers for Medicare & Medicaid Services (CMS) have released a national resource guide of health plan contact information.
In a letter introducing the guide, HHS, ASPR, and CMS emphasize the importance of addressing the challenges providers are facing due to the cyberattack. They encourage healthcare providers to review the voluntary cybersecurity performance goals that were released earlier in the year to stay informed and take necessary precautions to protect against future cyber threats.
For up-to-date information on the cyberattack, healthcare organizations can visit the American Hospital Association’s (AHA) Change Healthcare cyberattack update webpage. This webpage includes announcements from CMS on accelerated and advance payments for hospitals and physicians affected by the cyberattack, frequently asked questions related to these payments, and an informational bulletin on actions states can take to provide relief to Medicaid providers impacted by the cyberattack.
If further assistance is needed, healthcare organizations can contact Molly Smith, AHA group vice president of policy, at mollysmith@aha.org. It is crucial for healthcare organizations to stay informed, prepared, and vigilant in the face of cybersecurity threats to ensure continuity and quality patient care.
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