Transforming Patient Satisfaction and Collections: Renown Health’s Payment Process Revolution

Renown Health in Reno, Nev., has made significant improvements to its payment process, resulting in increased collections and enhanced patient satisfaction. The director of patient revenue at Renown Health will discuss the ways in which the organization has streamlined and clarified the payment process, making it more efficient and transparent for both patients and providers.

During this session, attendees will learn how Renown Health has implemented automated payments to enhance patient experience while also improving financial performance. The director of patient revenue will explain how these changes have been able to strengthen patient-provider relationships by providing a better financial experience for patients.

Research shows that patients may switch providers based on their financial experience, which is why healthcare organizations must prioritize providing compassionate and clear payment processes. By focusing on this aspect of healthcare delivery, organizations can improve collections while also building stronger relationships with their patients.