Three UK has made significant progress in the fight against spam texts, blocking more than 173 million of them in the last two years. This amounts to 10,000 texts every hour, showcasing the scale of the issue. By integrating blocking technology from Mavenir into its network in 2019, Three has been able to prevent many malicious messages from reaching its customers.
Ofcom reported that eight in ten people experienced some form of phone scam during summer 2023, highlighting the prevalence of these fraudulent activities. As scammers continue to evolve their methods, Three’s use of AI through Mavenir helps automatically filter and detect messages. Although not every message is blocked due to fraudsters adapting their techniques, over 72,000 calls have been reported to the free spam-reporting service, 7726.
In addition to blocking spam texts and calls, Three UK has also proactively sent out millions of messages and alerts to customers to warn them of the latest scams and provide tips on how to protect themselves. One-click SPAM reporting has been introduced for Android devices, making it easier for customers to report spam and enhance their protection.
Darren Purkis, Chief Financial Officer at Three UK, emphasized the importance of constantly evolving in the battle against fraud. The company recognizes the need to invest in both people and technology to combat the ever-changing tactics of online criminals. Despite the challenges posed by scammers’ sophistication, Three remains committed to protecting its customers and fighting against online fraud.
