Telenet customers have been receiving emails promoting the new TV box, which is a replacement for older decoders used to watch TV, record programs, and access online content. The emails state that customers can exchange their old device for the new TV box for free. However, some customers have been confused when they receive a bill of 50 euros after accepting the offer.

When a member of the editorial staff accepted the offer and received a 50 euro bill, they called Telenet for clarification. The spokesperson explained that while the TV box is indeed free, the 50 euro charge mentioned in the email is related to a residual value that may apply if the customer fails to return their old device. Customers are required to pay this amount only if they do not submit their old device after canceling their subscription.

The Telecommunications Ombudsman Service has not received any complaints from Telenet customers regarding this confusion. They encourage customers who are concerned about unexpected charges to reach out to their service for further assistance. It is important for customers to clarify any billing discrepancies to avoid any misunderstandings.

Telenet has recently launched its new TV box which aims to replace older decoders used by its customers for watching TV, recording programs and accessing online content. In order to promote this new device, Telenet has been sending out emails to its clients with an offer of exchanging their old decoder for the new one at no extra cost.

However, some clients have been receiving bills of 50 euros after accepting this offer. This has caused confusion among them as they thought that the exchange was completely free without any additional charges.

To clarify this issue, one member of our editorial staff reached out to Telenet’s customer service department who explained that while the exchange is indeed free, there may be residual value charges that apply if clients fail to return their old decoder within specified time frame.

It is important for all clients who have received such bills to understand and clarify any billing discrepancies with Telenet’s customer service department in order to avoid any misunderstandings or miscommunication about charges on their bills.

According to sources from Telecommunications Ombudsman Service, there have been no reports of complaints from Telenet clients regarding these residual value charges or confusion over them.

If you are a client who has received such a bill or are concerned about your billing statements from Telenet, it is always best to reach out directly