During the first 100 days of the administration, Commerce Director Alba Martinez unveiled that the city had conducted a review of all 96 different permit processes for 53 business types, identifying pain points that needed to be addressed. Martinez emphasized the importance of simplifying food service hurdles for small businesses, in order to reduce unnecessary paperwork, steps, approvals and delays that currently burden both businesses and city workers.
In addition to this, the city plans to establish a centralized digital platform where businesses can access relevant resources, information and training at any time. This customer-centered service will be supported by advocates for businesses and will be responsive to their needs. A specialized unit within the mayor’s business action team will focus on speeding up efforts to resolve issues with permits, licenses, taxes and payments.
One major change that received applause was the initiative to accept credit card and digital payments across all city platforms. Previously, business owners were required to come to City Hall with a check in hand to pay for permits. The city is working on streamlining the system with a focus on supporting small businesses started by disadvantaged groups.
Jennifer Rodriguez from the Hispanic Chamber of Commerce stated that this initiative is something that businesses have been advocating for years. Making it easier for businesses to start and grow will enable them to focus on their work and generate revenue. By addressing the complexities that disproportionately affect small businesses, sole proprietors and enterprises owned by minorities, women and people with disabilities, the city aims to create a more supportive environment for businesses to thrive.
