Anjali and Ravi Gupta, an Indian couple, recently experienced mental agony during their business class flight from India to Singapore with Singapore Airlines. Their seats failed to recline, preventing them from fully relaxing during the nearly 5-hour journey. Despite paying more than the equivalent economy class ticket for their seats, the couple was unable to enjoy the promised comfort of business class travel.
The Guptas were not satisfied with Singapore Airlines’ attempt to compensate them with frequent flyer miles and refused the offer. As a result, they took their case to the District Consumer Disputes Redressal Commission in Hyderabad, where they were ultimately successful in claiming compensation for their ordeal. The commission ordered Singapore Airlines to refund a portion of their ticket cost along with additional compensation for the mental and physical suffering they endured.
Mr. Gupta, a high-ranking law enforcement official in India, alleged that he and his wife were not treated like business class passengers as promised by Singapore Airlines. The airline has been instructed to pay the Guptas a total of over £2,040 as compensation for their ordeal.
Singapore Airlines has yet to comment on the matter publicly. However, it is clear that this incident will have significant consequences for both the airline and its customers moving forward. Sign up for Simon Calder’s free travel email to receive expert advice and money-saving discounts on your next trip while avoiding such mishaps during your travels.
