In a bid to usher in a new era of efficiency and effectiveness, Guilford County is saying goodbye to outdated technology and welcoming cutting-edge innovation. Guilford Metro 911 has partnered with a leading technology company to upgrade their systems with artificial intelligence, paving the way for enhanced communication capabilities in emergency response.
The new system, known as “HxGN OnCall Dispatch,” will revolutionize emergency response for fire, medical, and police incidents in Guilford County and Greensboro. As Director of Guilford Metro 911, Melanie Jones believes that the implementation of Hexagon will position the team as one of the most advanced communication centers in the nation. This innovative solution has the potential to save lives by streamlining access to crucial information and making it easier for dispatchers to deploy resources promptly.
With advanced technology at its core, HxGN OnCall Dispatch offers real-time access to dispatch information on devices, enabling better coordination and response in the field. Tammy Heaton, Vice President at Hexagon, notes that the new system will integrate seamlessly with other tools like rapid SOS, providing easier ways for law enforcement and emergency services to engage with the community. The adoption of HxGN OnCall Dispatch signifies a significant step forward for Guilford County in enhancing emergency response capabilities.
In conclusion, the partnership between Guilford Metro 911 and Hexagon marks a turning point in emergency response capabilities in Guilford County. The implementation of HxGN OnCall Dispatch will provide enhanced communication capabilities that have the potential to save lives by streamlining access to critical information and enabling better coordination in emergency situations.
