Airlines Qantas has been fined approximately 61 million euros in the scandal surrounding “ghost flights.” The Australian company was found to have sold tickets for flights that had already been canceled. In addition to the fine, Qantas must pay 12 million euros in compensation to 86,000 affected travelers.
The airline has admitted to deceiving consumers by selling tens of thousands of tickets for flights that had already been canceled. The Australian Competition Authority stated that Qantas’s actions were a clear breach of consumer protection laws.
Qantas CEO Vanessa Hudson issued a statement apologizing for the company’s failure to notify cancellations in a timely manner and acknowledging the impact on customers. The scandal has affected a large number of travelers who purchased tickets for flights that were no longer operating.
The Australian Competition Authority’s investigation revealed Qantas’s misconduct in selling tickets for canceled flights, leading to the significant fine and compensation payout. The airline has expressed regret for the impact on affected travelers and pledged to improve its notification processes to prevent such incidents from occurring in the future.
The scandal has drawn attention to the issue of transparency and communication in the airline industry, highlighting the importance of providing timely and accurate information to customers. It is hoped that this incident will prompt other airlines to take similar steps to ensure that their customers are fully informed about any changes or cancellations affecting their travel plans.
