Paul Bunyan Communications, a leading provider of all-fiber-optic networks in the United States, has partnered with Witbe to monitor the quality of experience (QoE) for their customers across multiple states. Grant Hicok, the lead video system engineer at Paul Bunyan Communications, expressed satisfaction with Witbe’s products and expertise, emphasizing the importance of working with companies that understand their unique challenges.
Witbe’s monitoring technology automatically assesses the picture and sound quality of any video service running on a physical device connected to their platform. This technology mimics human evaluation and sends immediate alerts to Paul Bunyan Communications’ team when live service quality drops or is interrupted. The data collected is consolidated on Witbe’s observability platform, Smartgate, allowing teams to analyze results across devices, regions, and software versions.
In addition to monitoring, Paul Bunyan Communications also uses Witbe’s Remote Eye Controller (REC) software to access and manage devices remotely through the Witbox platform. This feature enables teams to collaborate and monitor PBTV set-top boxes across different regions where they operate. Mathieu Planche, CEO of Witbe, highlighted the effectiveness and reliability of their monitoring technology for providers focused on both local markets as well as global players.
For more information about Paul Bunyan Communications and their partnership with Witbe, visit their website today. Stay up-to-date on the latest news and trends in the professional video industry by signing up for updates on their website.
