At iDigital’s flagship stores, customers will receive personalized assistance from representatives who will guide them through their experience. These experts will offer expert support tailored to their individual needs, ensuring a high-quality experience that includes precise product adjustments, technical advice, and access to laboratory services and product repairs by skilled technicians within 48 hours. Customers can expect a unique and immersive experience at the new APP branch in Israel, which offers dedicated spaces for exploring a variety of products and accessories for Apple users.
iDigital experts will assist customers in finding the right products for their needs, transferring data from old devices, providing guidance on product usage, and recommending complementary accessories for optimal use. Additionally, the store will feature group training sessions and demonstrations led by iDigital experts on various Apple device-related topics and new features. The company is also undergoing a digital transformation to enhance the customer experience, with a focus on projects such as a partnership with Shopify to launch an advanced digital commerce platform in early 2025.
Doron Sela, CEO of iCon Group and iDigital, expressed pride in the partnership with Apple and the launch of the APP format in Israel, emphasizing the commitment to providing exceptional sales and service for Apple products in the region. This initiative aims to make Apple products and services more accessible to customers in Israel and strengthen the relationship between iDigital and Apple enthusiasts. Overall, iDigital’s flagship stores offer a unique personalized experience for customers with expert guidance, product adjustments, technical support, and access to laboratory services. The new APP branch provides an immersive experience with Apple products that includes group training sessions and demonstrations.
