Georgian Airlines Ordered to Refund Customers in Landmark Decision

In a major victory for consumers, the Tel Aviv District Court has ruled in favor of a representative lawsuit against Georgian Airlines for allegedly violating the Israeli Aviation Services Law. The plaintiff, who purchased airline tickets in April 2020, claimed that the company refused to refund the full cost of the tickets after flight cancellations caused by the COVID-19 pandemic. According to the law, the airline should have offered the customer a choice between a refund, ticket replacement, or voucher, but Georgian Airlines only provided two options for the customers to choose from.

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