From Diaper-less to Diaper Concierge: How One Mom’s Struggle Led to a Revolutionary Business

Erin England, a first-time mom from Dallas, faced several challenges while navigating the world of motherhood. Postpartum depression made it difficult for her to cope with the demands of parenthood, and she often found herself needing diaper-changing items while out with her daughter. However, she was unable to find them easily in public places. This experience led her to notice the lack of convenient places to purchase diapers and inspired her to start Diaper Concierge.

The idea for this business began out of necessity and desperation when England was at a restaurant with her 6-month-old daughter and realized her diaper bag was empty. She noticed that many other parents also struggled with finding diapers in public places and decided to create a solution for them.

After facing rejection from many locations, England finally received approval from Dallas Love Field to set up Diaper Concierge vending machines. The business has now expanded to 15 locations in the Dallas-Fort Worth area, including DFW Airport and SMU Ford Stadium. Plans are in place to further expand to airports in Houston, Austin, and Arkansas.

Diaper Concierge’s mission goes beyond convenience; it is also about supporting families in need. For every diaper purchased through the vending machines, a diaper is donated to the National Diaper Bank Network. This gesture not only provides immediate relief but also sends a message that parents are seen and supported.

England hopes that Diaper Concierge makes a positive impact on families by acknowledging the challenges of parenthood and offering a practical solution. As more parents struggle with these challenges daily, Diaper Concierge continues its mission of making parenting more accessible and comfortable for everyone involved.