From Cancellation to Redemption: My Unforeseen Experience with American Airlines

In 2021, I had a negative experience with American Airlines when my flight was suddenly canceled in Colombia without much help from customer service. The communication throughout the ordeal was lacking and there was no clear information about my rights to a hotel or why the flight was canceled in the first place. However, recently, I flew in economy on an American Boeing 737-800 from Dallas/Fort Worth International Airport to New York’s LaGuardia Airport and I noticed that the communication has definitely improved. The flight was perfectly on time and I came to appreciate American’s retrofitted narrowbody cabin over its competitors. Overall, while American Airlines may not be my first choice, the airline has been slowly regaining my trust through improved communication and reliable flights.