For 18 years, Zack Gordon has been a senior manager of homeowners claims at CSAA, witnessing significant changes in how property is insured and managed. Overseeing a team of about 200 individuals, Gordon handles a wide range of claims from minor theft incidents to major losses totaling in the seven figures.
In a recent interview with Digital Insurance, Gordon discussed the impact of climate change on property insurance and the difficulties in modeling data and adapting to evolving risks. With CSAA covering a vast territory spanning from Northern California to New England, encompassing 23 states and Washington, D.C., insurers must stay ahead of changing risks by continuously updating data models and utilizing advanced technology to accurately assess property vulnerabilities.
As the frequency and severity of natural disasters continue to increase, the insurance industry must adapt to ensure that policyholders are adequately protected in the face of these evolving challenges. Gordon emphasized the importance of staying informed and proactive in order to better serve policyholders and mitigate the impacts of climate change on property insurance.
