The hospitality industry is undergoing digital transformations to improve efficiency and guest satisfaction. Hotels are introducing new operational technologies, but some staff members, especially those in critical roles like housekeeping, struggle to adapt to these changes. This raises concerns about training methods and support for employees, and questions the effectiveness of technology integration in enhancing operational efficiency.
Stephanie Leger, the Chief Excellence Officer at First Rate Hospitality, discusses the crucial role of effective training in technology adoption in the hospitality industry. She emphasizes the need for tailored training programs that cater to different learning styles to maximize technology utilization and effectiveness.
Leger points out several key issues related to technology adoption among staff members in hospitality:
1. Avoidance of Technology: Some employees try to avoid using new technological tools, which can undermine productivity enhancements.
2. Insufficient Training: Giving minimal training (e.g., two days) may not be enough for staff to become comfortable and proficient with new technologies.
3. Diverse Learning Needs: Staff members have varied learning preferences, and training programs should accommodate different styles such as hands-on learning or reading and watching instructional videos.
4. Operational Challenges: Inadequate staff training can prevent technology from being fully utilized, wasting resources that were meant to enhance guest experiences.
5. Strategic Recommendations: Leger recommends tailored training programs to suit different learning styles and more robust support systems to ensure technology is used effectively.
In conclusion, improving technology adoption among staff in the hospitality industry requires a comprehensive approach that addresses diverse learning needs and provides ongoing support to maximize the benefits of new technologies. By investing in tailored training programs and robust support systems, hotels can empower their employees with the skills needed to embrace change and drive innovation within their organizations
