Recently, Malama I Ke Ola Health Center in Wailuku, Maui experienced a major computer problem that led to its closure and limited services for patients. The center, which serves nearly 12,000 patients according to federal data, provides medical, dental and behavioral health services to keiki to kupuna on the island.
Patients visiting the health center were greeted with folding tables and chairs outside the facility as handwritten signs directed them where to go for services. Many patients expressed frustration over the lack of information about the computer issues and how it has impacted their access to their medical records.
Despite receiving text messages about the closure due to IT issues on May 7th, patients have not been given clear answers about the cause of the problem. Some patients raised concerns about the security of their personal information with the launch of a new electronic health record system on April 20th.
Although management at Malama I Ke Ola Health Center has not provided detailed explanations, patients are hoping for more information soon. Hawaii News Now attempted to reach out to management for additional details but was told that more information would be released the following day.
