Helen, an energy company, has announced that they will be raising the prices of their exchange electricity contracts. The new prices, effective from June 1st, will see an increase in the basic fee for exchange electricity contracts by 0.97 euros per month, with the margin also increasing by 0.1 c/kWh. This brings the margin from 0.38 c/kWh to 0.48 c/kWh. These prices include value-added tax.
The company has attributed the margin increase to the rise in balance electricity costs, while the increase in the basic fee is explained by inflation and salary expenses. Helen has estimated that these changes will result in an approximate increase of 1.14 euros per month for residents of a typical apartment building and around 2.47 euros per month for residents of a single-family house with electric heating.
According to Helen, the calculations provided take into account the changes in the basic fee and margin without factoring in the impact of electricity exchange prices. The company is justifying these price increases based on the need to cover rising operational costs and balance electricity expenses.
Helen stated that they are committed to providing their customers with quality service and competitive pricing, but due to rising operational costs and balance electricity expenses, they have had no choice but to raise their prices.
The company encourages its customers to switch to more efficient appliances and lighting options as a way to offset some of these price increases.
Overall, Helen’s decision to raise exchange electricity contract prices has been met with mixed reactions from customers who are concerned about affordability but understand that it’s necessary for them to maintain quality service and operations.
In conclusion, Helen is raising its exchange electricity contract prices due to rising operational costs and balance electricity expenses. The new fees will come into effect from June 1st and may cause a significant hike for residential customers with electric heating or large households with high consumption rates. However, Helen is committed to providing excellent customer service while ensuring sustainability through energy efficiency measures such as switching to more efficient appliances and lighting options.
