CDK Global is pleased to announce that nearly 15,000 car dealerships across North America are now back online after experiencing a software blackout caused by a cyber incident almost two weeks ago. Efforts are ongoing to bring other applications back online, with the Customer Relationship Management system expected to begin rolling out on July 4th.
The outage began on June 19th, after two cyber incidents disrupted CDK’s systems that serve car dealerships in North America. CDK provides software to manage various aspects of auto dealerships, including scheduling and record-keeping. The restoration of CDK’s core management system is a positive development for dealerships and customers alike. The blackout had severely impacted operations, making it challenging for dealers to track customer interactions, orders, and sales. This disruption affected dealers’ ability to conduct business and, in some cases, impacted their income.
The outage has highlighted the importance of efficient software systems in the functioning of modern auto dealerships. Bernard Irvin, a salesperson at a Ford dealership in South Carolina, expressed concern about the impact on payroll and operational efficiency caused by the blackout. The restoration of CDK’s software is a welcome relief for dealerships that were affected by the cyber incident.
CDK has taken steps to prevent similar incidents from occurring in the future by implementing enhanced security measures and investing in new technology solutions to safeguard its systems. The company remains committed to providing its customers with reliable and secure software solutions that meet their evolving needs.
In conclusion, the resolution of this issue is an important milestone for car dealerships across North America who rely heavily on technology to operate their businesses efficiently. It also serves as a reminder that even in today’s digital age, cybersecurity threats can still pose significant risks for businesses that fail to take adequate precautions.
Overall, this incident highlights the importance of having robust cybersecurity protocols in place and investing in cutting-edge technology solutions that can help mitigate these risks before they become major issues.
