On Tuesday, AT&T is experiencing yet another nationwide outage that is impacting some of its customers. The company has stated that there is an issue preventing many AT&T customers from completing calls to carriers from a rival service. This means that customers from a competing service are unable to place calls to an AT&T customer. However, calls between AT&T customers are still functioning, although some subscribers have reported complete disruptions to their service on social media.
According to a company spokesperson, the carriers are working quickly to diagnose and resolve the issue. While AT&T did not disclose the number of affected customers, reports of service issues on the Down Detector website have seen a significant increase, particularly in cities like New York City, Chicago, Philadelphia, Dallas, Pittsburgh, and Indianapolis.
As a result of this interoperability issue, Verizon customers have also reported a service outage on Down Detector. Despite some confusion over 911 calls, AT&T has assured that such calls are being processed properly. However, some locations like Camden County, Georgia and Scranton Pennsylvania mistakenly issued alerts about disrupted 911 calls due to a triggered notification template.
This outage comes after a major disruption less than four months ago that knocked out AT&T’s network service for nearly 12 hours in February thousands of AT&T customers across America were unable to make phone calls send texts access internet or reach emergency services due to an AT&T network outage. Additionally in March there was a separate incident where the telecommunications company reported being hacked and sensitive data such as Social Security numbers of account holders were compromised.
