With the latest update, Amazon Connect Chat now supports Apple Messages for Business, providing customers with personalized experiences on iOS devices. This integration offers rich messaging features such as link previews, quick replies, forms, attachments, customer authentication, iMessage apps, and Apple Pay. Customers can easily browse product recommendations, check shipments, schedule appointments or make a payment through this platform.
By integrating with Apple Messages for Business, Amazon Connect enables customers to chat with businesses by tapping on a registered phone number on their Apple devices. This feature helps reduce call volumes and operational costs by deflecting calls to chats. The chat functionality in Apple Messages for Business uses the same AI-powered chatbots, routing, configuration, analytics and agent experience as calls in Amazon Connect. This integration provides a seamless omnichannel customer experience across multiple regions including US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt) and Europe (London). To get started with Amazon Connect’s integration with Apple Messages for Business refer to the help documentation or pricing page or visit the Amazon Connect website for more information.
